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1. What is KYC?

KYC stands for “Know Your Customer”. It’s the process of verifying your identity before you can buy, sell, or withdraw cryptocurrency. Required by law in every jurisdiction we operate in.

2. What we verify

• Government-issued ID (passport, national ID card, or driving licence)
• Proof of address (utility bill, bank statement, or government letter no more than 3 months old)
• Selfie / liveness check
• Tax identification number (where required by your jurisdiction)
• For US residents: SSN and US state of residence

3. How long does it take?

Most users are verified within 5–10 minutes. Some cases require manual review and may take up to 48 hours.

4. AML / sanctions screening

We screen all new accounts against international sanctions lists, politically exposed persons (PEP) databases, and adverse media. If your account triggers a match, we may request additional documents.

5. Suspicious activity

We monitor transactions for patterns that may indicate money laundering, fraud, or terrorism financing. We are required by law to report suspicious activity to the relevant Financial Intelligence Unit (FIU) and may not be able to disclose this to you.

6. Regulators we report to

• Slovenia: Office for the Prevention of Money Laundering (URSPPD)
• EU broadly: under MiCA (Markets in Crypto-Assets Regulation)
• United States: via our BitGo partnership, FinCEN / state-level money-transmitter requirements

7. Your rights

You have the right to know what data we hold about you (see Privacy Policy) and to request correction. AML records have a statutory retention period and cannot be deleted while you remain an active customer.

8. Contact

Questions? compliance@cryptounity.org.