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CryptoUnity

Your safety

Is CryptoUnity safe? Short answer: yes. Here's exactly why.

Feeling nervous before your first crypto purchase is completely normal. So let's be specific, with no hand-waving. Here is who holds your money, who checks our work, and how your account stays yours.

The big one

Your crypto isn't held by us.

Your coins are held by BitGo — a regulated, insured custodian A specialist company licensed to safely hold financial assets on behalf of others — like a vault and a bank, built for crypto. trusted by institutions around the world. CryptoUnity never touches your private keys The secret codes that control crypto. Whoever holds the keys controls the coins — so it matters a lot who keeps them safe. .

Here's what that really means: if CryptoUnity vanished tomorrow, your coins would still be with BitGo, held in segregated accounts, not on our balance sheet. They aren't ours to lose.

Segregated

Your assets are kept separate from company funds.

Insured

BitGo carries custodial insurance on assets it holds.

Regulated

A qualified custodian, not a startup with a hot wallet.

Regulation

Held to real rules.

Your crypto is safe through our partnership with BitGo — a MiCA/BaFin-licensed custodian. The MiCA Markets in Crypto-Assets — the EU's framework of rules for crypto companies, covering how they handle customer assets, disclosures, and conduct. framework is the EU's dedicated rulebook for crypto, and it sets clear obligations for how a licensed custodian handles customer assets.

That regulated custody sits behind everything you do in the app. Your coins are held to those standards, not to promises alone.

Exact licensing and registration details, by region, live on our legal & compliance pages.

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    Clear rules on customer assets: how they're held and kept separate.

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    Honest communication: no misleading claims about returns or risk.

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    Identity & anti-fraud checks: required of every regulated crypto provider.

Verified, not anonymous

We verify everyone — including you.

Anonymous accounts are how bad actors hide. We confirm the identity of every person on the platform. It's a one-time check that protects you and keeps the platform clean.

Persona

Identity verification (KYC/AML)

Persona, a specialist verification provider, runs our KYC Know Your Customer — a quick identity check (usually a photo of your ID and a selfie) that confirms you are who you say you are. checks. It's a small one-time step, and it protects you: it keeps fraudsters and money launderers off the platform, and stops anyone from opening an account in your name.

On your side

How we protect your account.

Custody and regulation cover the big picture. These are the everyday locks that keep your own account yours.

Cold storage

The large majority of crypto is kept offline, disconnected from the internet, so it can't be reached by remote attackers.

Encryption everywhere

Your data is encrypted in transit and at rest. Nobody can read it as it travels between your phone and our servers.

Two-factor login (2FA)

Add a second step to sign in, so a password alone is never enough to get into your account.

Your own PIN & biometrics

Lock the app behind a PIN, Face ID, or fingerprint. Even with your phone in hand, nobody gets in but you.

Still wondering?

Common safety questions.

What if CryptoUnity shuts down? +
Your coins aren't on our books. They're held by BitGo, a regulated custodian. If CryptoUnity disappeared tomorrow, your assets would still sit safely with BitGo, who is required to return them to you.
Can you take my money? +
No. We can't move your crypto on a whim. The assets are held in segregated custody at BitGo, not in a CryptoUnity pocket, so you stay in control of what you buy, hold, and withdraw.
Is my ID safe? +
Your identity check is handled by Persona, a specialist identity-verification provider, and your documents are encrypted. We collect what regulations require and nothing more.
What if I lose my phone? +
Your account is protected by your PIN, biometrics, and 2FA, so a lost phone alone doesn't open it. Sign in on a new device, lock the old session, and you're back in. Your crypto never lived on the phone anyway; it's with BitGo.
Do you store my card details? +
Card payments run through regulated processors (Visa and Mastercard rails). Sensitive card data is tokenised by the processor, so we don't keep your full card number on file.

Want more detail? Read the full FAQ or get in touch. We reply within a business day.

Safe to start small.

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